正式的英文道歉信(优秀4篇)

正式的英文道歉信 篇一

Apology for Delayed Delivery

Dear [Recipient's Name],

I am writing this letter to sincerely apologize for the delay in delivering your package. I understand the inconvenience this has caused you and I take full responsibility for the delay.

We encountered unexpected complications during the shipping process, which resulted in the delay. Despite our best efforts to ensure timely delivery, there were unforeseen circumstances beyond our control that caused the delay. We deeply regret any inconvenience this may have caused you.

Please be assured that we are actively working to resolve this issue and expedite the delivery of your package. We have already taken the necessary steps to rectify the situation and have implemented measures to prevent similar delays in the future.

To compensate for the inconvenience caused, we would like to offer you a discount on your next purchase with us. Additionally, we will ensure that your package receives top priority and will personally oversee its delivery to your address.

Once again, I sincerely apologize for any inconvenience caused by the delay. We value you as a customer and we are committed to providing you with the highest level of service. If you have any further concerns or questions, please do not hesitate to contact our customer service team.

Thank you for your understanding and patience. We look forward to resolving this issue and continuing to serve you in the future.

Yours sincerely,

[Your Name]

[Your Title]

[Company Name]

正式的英文道歉信 篇二

Apology for Mistaken Charge

Dear [Recipient's Name],

I am writing this letter to express my sincerest apologies for the mistaken charge on your recent invoice. I understand the frustration and inconvenience this has caused you, and I take full responsibility for the error.

Upon reviewing your account, it has come to our attention that there was a clerical error in our billing department, which resulted in the incorrect charge being applied to your account. I want to assure you that this was an isolated incident and we have already taken corrective actions to prevent such errors from occurring in the future.

We have rectified the mistake and have adjusted your invoice accordingly. The corrected invoice has been attached to this email. Please review it and if you have any further questions or concerns, do not hesitate to contact our billing department.

To compensate for the inconvenience caused, we would like to offer you a full refund of the mistaken charge, along with a 10% discount on your next purchase with us. We value your business and we want to ensure that you continue to have a positive experience with our company.

Once again, I sincerely apologize for any inconvenience caused by this mistake. We appreciate your understanding and patience in this matter. If there is anything else we can do to rectify this situation, please let us know.

Thank you for your continued support and we look forward to serving you in the future.

Yours sincerely,

[Your Name]

[Your Title]

[Company Name]

正式的英文道歉信 篇三

Dear Charlie,

Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised.

A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction. I have just been informed of this plan and am happy about the decisionthis is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport.

Pursuing study overseas is an essential step in the accomplishment of your dream.

How I wish I could have the chance to share with you my personal feelings and suggestions before you are away! I hereby send you a gift to wish you good luck. Please forgive me.

Cordially,

Li Ming

正式的英文道歉信 篇四

Dear Sir or Madam:

The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manne

r in which we handle our guests reservation and we regret any undue inconvenience you were caused as result.

We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.

Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.

With renewed apologies.

Yours Sincerely