商务英语道歉信函(优质4篇)

商务英语道歉信函 篇一

Dear [Recipient's Name],

I am writing this letter to express my sincere apologies for the inconvenience caused by the recent issue with our product/service. I fully understand the frustration and disappointment this may have caused you and I would like to assure you that we are taking immediate actions to rectify the situation.

Firstly, I would like to acknowledge that the fault lies entirely with our company and we take full responsibility for the mistake. We deeply regret any inconvenience caused to you and we assure you that we are committed to providing high-quality products/services to our valued customers.

Upon receiving your complaint, we immediately launched an internal investigation to identify the root cause of the issue. Our team has been diligently working to rectify the problem and prevent such occurrences in the future. We have implemented additional quality control measures to ensure that this type of error does not happen again.

In addition to addressing the issue, we have also taken steps to compensate you for the inconvenience caused. We will be providing you with a full refund for the defective product/service, as well as offering you a discount on your next purchase with us. We value your business and want to make it right for you.

I understand that this incident may have eroded your trust in our company and I want to assure you that we are committed to earning back your trust. We value your feedback and would appreciate any further information you can provide us regarding your experience. This will help us improve our processes and prevent similar incidents in the future.

Once again, I would like to apologize for any inconvenience caused. We are working hard to rectify the situation and ensure that it does not happen again. We truly value your business and hope that you will give us the opportunity to make it right for you.

Thank you for your understanding and patience. If you have any further questions or concerns, please do not hesitate to contact me directly at [contact information]. We look forward to serving you better in the future.

Yours sincerely,

[Your Name]

[Your Position]

[Your Company Name]

商务英语道歉信函 篇二

Dear [Recipient's Name],

I am writing this letter to offer my sincerest apologies for the recent issue you encountered with our company. Your satisfaction is of utmost importance to us and we deeply regret any inconvenience caused to you.

Upon receiving your complaint, we immediately launched an internal investigation to understand the root cause of the issue. Our team has been working diligently to rectify the problem and prevent similar incidents in the future. We take full responsibility for the mistake and assure you that it does not reflect our standard of service.

We understand that this incident has caused you frustration and disappointment, and for that, we are truly sorry. We value your business and want to make it right for you. As a gesture of our apology, we would like to offer you a full refund for the product/service in question. Additionally, we would like to provide you with a complimentary upgrade on your next purchase with us as a token of our appreciation for your understanding.

Please be assured that we have taken immediate actions to prevent a recurrence of this issue. We have implemented additional training programs for our staff to ensure that they are equipped with the necessary skills and knowledge to provide you with excellent service. We have also conducted a thorough review of our processes to identify any areas of improvement.

We understand that this incident may have eroded your trust in our company and we want to assure you that we are committed to earning back your trust. Your feedback is incredibly valuable to us, and we would appreciate any further information you can provide us regarding your experience. This will help us improve our processes and prevent similar incidents in the future.

Once again, I apologize for any inconvenience caused. We value your business and hope that you will give us the opportunity to make it right for you. If you have any further questions or concerns, please do not hesitate to contact me directly at [contact information]. We look forward to serving you better in the future.

Thank you for your understanding and patience.

Yours sincerely,

[Your Name]

[Your Position]

[Your Company Name]

商务英语道歉信函 篇三

Dear Mr. Sation

With reference to your letter dated 3rd May 2004, I am writing to apologies for the mistake we made.

The mistake was made because our computer broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.

Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again.

Your sincerely

商务英语道歉信函 篇四

Dear Mr. Grison

Thank you for your letter of 6 May 2004 concerning the faulty tableware.

I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.

We have been supplying

you for five years and we will replace the faulty delivery free of charge within three days.

We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.

I hope that you can use our company as your supplier in the future.

Your sincerely