商务英语给客户道歉信【精选4篇】

商务英语给客户道歉信 篇一

Apologizing for Delayed Shipment

Dear [Customer's Name],

I am writing to express my sincerest apologies for the delay in delivering your recent order. We understand the inconvenience this has caused you and we deeply regret any frustration or inconvenience this may have caused.

Due to unforeseen circumstances, we experienced a delay in the production process of your order. Although we made every effort to expedite the shipment, we encountered unexpected challenges that hindered our ability to deliver within the agreed timeframe. We take full responsibility for this delay and assure you that we are taking immediate action to rectify the situation.

Our team has been working tirelessly to resolve the issue and expedite the delivery process. We have implemented additional measures to ensure that such delays do not occur in the future. We understand that time is of the essence for our valued customers like you, and we are committed to providing a prompt and reliable service.

To make up for the inconvenience caused, we would like to offer you a 20% discount on your next order with us. We value your business and want to make sure you are satisfied with our products and services. Please accept this discount as a gesture of our sincere apology for the delay.

Again, I would like to extend my deepest apologies for any inconvenience caused. We appreciate your patience and understanding in this matter. If you have any further concerns or questions, please do not hesitate to contact our customer service team, who will be more than happy to assist you.

Thank you for your continued support and trust in our company. We look forward to serving you better in the future.

Sincerely,

[Your Name]

[Your Position]

[Company Name]

商务英语给客户道歉信 篇二

Apologizing for Incorrect Billing

Dear [Customer's Name],

I am writing to apologize for the billing error that occurred on your recent statement. We deeply regret any inconvenience or confusion this may have caused you, and we want to assure you that we are taking immediate action to rectify the situation.

Upon reviewing your account, we discovered that there was an error in the billing calculation, which led to an incorrect amount being charged. This was an oversight on our part, and we take full responsibility for this mistake.

Please be assured that we have already initiated the necessary steps to correct the error and issue a revised invoice. The corrected statement will be sent to you within the next three business days. Additionally, we have taken measures to prevent similar errors from occurring in the future by implementing a more thorough review process.

We understand the importance of accurate billing and the impact it has on our valued customers like you. We apologize for any inconvenience this may have caused and assure you that we are committed to providing excellent service and accurate billing moving forward.

In light of this error, we would like to offer you a 10% discount on your next invoice as a token of our apology. We greatly value your business and want to ensure that you are completely satisfied with our services.

Once again, I would like to express my sincerest apologies for any inconvenience caused by this billing error. We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please do not hesitate to contact our customer service team, who will be more than happy to assist you.

Thank you for your continued support and trust in our company. We look forward to serving you better in the future.

Sincerely,

[Your Name]

[Your Position]

[Company Name]

商务英语给客户道歉信 篇三

Dear Mr. Shu

I would like to thank you for choosing the China World Hotel for your recently stay.

On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov.

As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.

My apologize once again and thank y

ou for taking time to bring this matter to our attention.

We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake.

Should you have any inquiries, please feel free to contact me.

Kind and best regards.

Alfred Zhuang

商务英语给客户道歉信 篇四

Dear Sir or Madam:

The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result.

We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.

Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.

With renewed apologies.

Yours Sincerely