酒店英文道歉信范本(优秀3篇)
酒店英文道歉信范本 篇一
Dear [Guest's Name],
I am writing to express my sincerest apologies for the inconvenience you experienced during your recent stay at our hotel. We deeply regret that we failed to meet your expectations and provide you with the exceptional service we strive for.
Upon receiving your feedback regarding the issues you encountered, our management team conducted a thorough investigation to identify the root causes and implement immediate corrective actions to prevent similar situations from occurring in the future.
We understand that the cleanliness of your room was not up to our usual high standards. Please know that this is not indicative of the level of service we pride ourselves on. We have addressed this matter with our housekeeping team and have reinforced our cleaning procedures to ensure that every room is thoroughly inspected and cleaned to perfection before the arrival of our valued guests.
Furthermore, we apologize for the inconvenience caused by the noise disturbance you experienced during your stay. We have identified the source of the noise and taken necessary steps to rectify the situation. Moving forward, we will closely monitor noise levels within the hotel to ensure a peaceful and comfortable environment for all our guests.
In light of the inconveniences you encountered, we would like to offer you a complimentary one-night stay at our hotel on your next visit. We sincerely hope that you will give us another opportunity to demonstrate our commitment to providing you with an exceptional experience.
Once again, please accept our deepest apologies for any inconvenience caused. We genuinely value your feedback and appreciate your understanding. Should you have any further concerns or questions, please do not hesitate to contact us directly. We look forward to the opportunity to regain your trust and welcome you back to our hotel in the near future.
Sincerely,
[Your Name]
[Hotel Name]
[Contact Information]
酒店英文道歉信范本 篇二
Dear [Guest's Name],
We would like to extend our sincerest apologies for the unsatisfactory experience you had during your recent stay at our hotel. We deeply regret that we did not meet your expectations and failed to provide you with the level of service that you deserved.
Upon receiving your feedback, we immediately conducted an internal investigation to identify the areas where we fell short and have taken necessary measures to address and rectify the issues you encountered. We assure you that we have reviewed our procedures and have implemented training programs to ensure that all our staff members are equipped with the necessary skills and knowledge to deliver exceptional service to our valued guests.
We understand that the quality of the food and beverages provided in our restaurant did not meet your expectations. We have taken this matter seriously and have already made significant changes to improve the variety and taste of our offerings. We have also reevaluated our food preparation processes and will be working closely with our culinary team to ensure that all dishes are prepared to the highest standards of quality.
Moreover, we apologize for the inconvenience caused by the delay in your check-in process. We have identified the reasons behind the delay and have taken steps to streamline our check-in procedures to ensure a smooth and efficient process for all our guests. We have also provided additional training to our front desk staff to enhance their ability to handle check-in processes effectively, especially during peak hours.
In an effort to make amends for the inconveniences you experienced, we would like to offer you a complimentary upgrade to a suite on your next stay with us. We genuinely value your patronage and sincerely hope that you will give us another opportunity to provide you with the exceptional service and experience that you rightfully deserve.
Once again, please accept our deepest apologies for any inconvenience caused. Your feedback is invaluable to us as it helps us improve our services and ensure that such incidents do not recur in the future. If you have any further concerns or questions, please do not hesitate to contact us directly. We look forward to the opportunity to regain your trust and welcome you back to our hotel soon.
Sincerely,
[Your Name]
[Hotel Name]
[Contact Information]
酒店英文道歉信范本 篇三
道歉言语行为在社会生活中是一种极为常见的言语行为，你了解酒店英文道歉信该怎么写吗?下面小编为大家带来一些酒店英文道歉信，希望对你有所帮助!
酒店英文道歉信范文篇一November 03, 1999
Mr. Shen Nan Ping
Flat 20F, Block 1
Robinson Heights
8 Robinson Road
Hong Kong
Dear Mr. Shen
We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.
We have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.
Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount
Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact
Us.
Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.
Your sincerely
Front Office Manager.
酒店英文道歉信范文篇二Dear Ms. Iwasaki,
Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.
At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all conc
Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been dele
ted. We understand that you may requested the King Size room but actually we could not satisfy your request.
酒店英文道歉信范文篇三Mr. Cheung, Thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by welcome you back in the near future.
May the year of the Rabbit bring you joy and prosperity.
Yours Sincerely,
Alfred Zhuang
Front Office Manager
