商务英语道歉信范例【实用4篇】

商务英语道歉信范例 篇一

Dear [Recipient's Name],

I am writing this letter to express my sincere apologies for the inconvenience and frustration caused by the recent issue with our product. I understand that this situation has not only disrupted your business operations but also affected your trust in our company. Please allow me to explain the circumstances and offer a resolution.

Firstly, I want to assure you that we deeply regret the inconvenience caused by the defect in our product. We have conducted a thorough investigation to identify the root cause of the issue and have taken immediate steps to rectify it. Our quality control team has implemented stricter measures to ensure that such incidents do not occur in the future.

I understand that this incident has caused financial loss and inconvenience to your business. We take full responsibility for the defective product and are committed to compensating you for your losses. We have already processed a refund for the faulty items and will be issuing a credit note to your account. Additionally, we would like to offer you a discount on your next purchase as a gesture of goodwill.

Moreover, we have redesigned our product to address the specific issue and have conducted rigorous testing to ensure its quality. We are confident that the new version will meet your expectations and provide the level of reliability you deserve. We would be more than happy to send you a complimentary sample of the improved product for your evaluation.

Once again, I would like to extend my sincerest apologies for the inconvenience caused. We highly value our relationship with you and will do everything in our power to regain your trust. If you have any further concerns or questions, please do not hesitate to contact me directly at [Your Contact Information]. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Yours sincerely,

[Your Name]

[Your Position]

[Company Name]

商务英语道歉信范例 篇二

Dear [Recipient's Name],

I am writing to offer my sincerest apologies for the delay in delivering your order. We understand that this has caused significant inconvenience and frustration, and we are deeply sorry for the impact it has had on your business operations. Please allow me to explain the circumstances surrounding the delay and outline the steps we are taking to rectify the situation.

Unfortunately, we encountered unforeseen challenges in our supply chain, which led to the delay in fulfilling your order. Despite our best efforts to mitigate these issues, we were unable to meet the agreed-upon delivery date. We take full responsibility for this oversight and understand the negative impact it has had on your business.

Please be assured that we are taking immediate action to expedite the delivery of your order. We have already made alternative arrangements with our logistics partners to ensure that your goods are dispatched as soon as possible. We are closely monitoring the progress and will keep you updated on the estimated delivery date.

In addition to expediting the delivery, we would like to offer you a discount on your next purchase as a token of our apology. We hope that this gesture demonstrates our commitment to your satisfaction and restores your confidence in our company.

We understand that this delay has caused frustration and inconvenience, and we sincerely apologize for any financial losses or disruptions to your business operations. We greatly value our relationship with you and will do everything in our power to prevent such occurrences in the future. Should you have any further concerns or questions, please do not hesitate to contact me directly at [Your Contact Information].

Once again, I apologize for the delay and any inconvenience caused. We appreciate your understanding and patience during this time. Thank you for your continued support, and we look forward to serving you better in the future.

Yours sincerely,

[Your Name]

[Your Position]

[Company Name]

商务英语道歉信范例 篇三

Dear Sir or Madam,

Thank you for letter of 5 May 2004.

I must ap

ologies for the delay in replying to your letter of 15 April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in replying to letters.

I enclose the price list of our company as requested and look forward to hearing from you.

Your sincerely

商务英语道歉信范例 篇四

Dear Ms Jeremy,

Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.

After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.

According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.

I would like to offer our apologies once again and thank you being an excellent customer.

Yours sincerely.