商务英文道歉信(通用4篇)

商务英文道歉信 篇一

Apology Letter - Delayed Shipment

Dear [Recipient's Name],

I am writing to sincerely apologize for the delay in the shipment of your order. I understand the inconvenience this has caused you and I deeply regret any frustration or inconvenience it may have caused.

Due to unforeseen circumstances, there has been a delay in the production process of the items you ordered. We experienced unexpected complications in our manufacturing facilities, which resulted in the delay. We have been working tirelessly to resolve the issues and expedite the production process.

I want to assure you that we are taking immediate actions to rectify the situation. We have allocated additional resources and manpower to speed up the production process. Our production team is working around the clock to ensure that your order is completed and shipped to you as soon as possible.

At this point, I am unable to provide you with an exact date of when your order will be shipped. However, I can assure you that we are making every effort to expedite the process and we will keep you updated on the progress. We deeply value your business and we are committed to delivering the highest quality products to you.

As a token of our apology, we would like to offer you a 15% discount on your next order with us. This is our way of showing our gratitude for your understanding and patience during this difficult time. Please use the code "DELAY15" when placing your next order to redeem the discount.

Once again, I sincerely apologize for any inconvenience caused. We appreciate your patience and understanding and we assure you that we are doing everything we can to rectify the situation. If you have any further questions or concerns, please do not hesitate to contact our customer service team who will be happy to assist you.

Thank you for your understanding and continued support.

Best regards,

[Your Name]

[Your Position]

[Company Name]

商务英文道歉信 篇二

Apology Letter - Incorrect Invoice

Dear [Recipient's Name],

I am writing to apologize for the error in the invoice that was sent to you on [Date]. I understand the inconvenience and confusion that this may have caused and I deeply regret any inconvenience it may have caused.

Upon reviewing the records, we identified that there was a mistake in the calculation of the invoice amount. This error occurred due to a technical glitch in our accounting system. Please accept our sincere apologies for the oversight and any inconvenience it may have caused.

We have taken immediate steps to rectify the situation. Our accounting team has corrected the error and a revised invoice has been generated and attached to this email. The correct amount payable is [Correct Amount]. We have also implemented additional measures to prevent such errors from occurring in the future.

In light of this error, we would like to offer you a 10% discount on your next purchase with us. We value your business and want to make it up to you for any inconvenience caused. Please use the code "CORRECT10" when placing your next order to redeem the discount.

Once again, I sincerely apologize for any inconvenience caused. We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please do not hesitate to contact our customer service team who will be happy to assist you.

Thank you for your understanding and continued support.

Best regards,

[Your Name]

[Your Position]

[Company Name]

商务英文道歉信 篇三

Dear Sir or Madam,

Thank you for letter of 5 May 2004.

I must apologies for the delay in replying to your letter of 15 April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in replying to letters.

I enclose the price list of our company as requested and look forward to hearing from you.

Your sincerely

商务英文道歉信 篇四

Dear Ms Jeremy,

Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.

After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.

According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.

I would like to offer our apologies once again and thank you being an excellent customer.

Yours sincerely.